We consult with your family to make or confirm a diagnosis of your child’s health problem. We discuss your child’s needs and what’s important to your family. We also explain treatment options, working with you to determine the best plan for your child.

When you’re ready to move forward, you receive a surgery date and an information packet to read at home. We sit down with you to answer any remaining questions and sign paperwork. And we continue to be available if you have any questions or concerns before the operation.

We call you to confirm when to arrive the next day and where to check in. We’ll also share final preoperative instructions for your child, such as information about eating, drinking, and what to wear.

After checking in, we introduce you to the nursing staff and board-certified anesthesiologist who will help during your child’s surgery. The surgeon also reviews the procedure with your family.

You and your loved ones can rest in our comfortable waiting area. We provide regular updates about the progress of your child’s surgery.

As your child is waking up, we can accommodate two people at the bedside. Our rooms are designed to be comfortable for families, with features such as pullout couches.

Whether kids are going home the same day or staying with us awhile, we want them to feel comfortable. Our Child Life Program offers fun, supportive activities, from clown therapy and service dogs to play areas and “teddy bear tours.” We also employ a dedicated teacher to help your child stay on pace with schoolwork.

If your child is receiving treatment for a while, your family might need a place nearby to rest and recharge.

Our on-site Conine Clubhouse offers families a comfortable environment with home-like amenities such as laundry facilities, all free of charge.

We share next steps for recovery before you leave, and we remain available if you have questions once you get home. We also arrange a follow-up appointment to ensure your child is recovering well.